Aetna via NaviNet Clinical Resource Center

Care Considerations are available through Aetna's secure provider website via NaviNet

Aetna Care Considerations identify potential wellness opportunities or safety risks and are sent to physicians based on a patient's claims history. Care Considerations via NaviNet offer the advantages of electronic notification and secure technology to keep patient information safe and confidential. Care Considerations are also delivered via phone, fax or mail.

How do electronic Care Considerations work?

When a Care Consideration is identified for an Aetna patient, an electronic notice will be delivered to the physician office via NaviNet. NaviNet users are notified of the Care Consideration in one of the following ways:

Upon initial login to NaviNet
When initiated by an Eligibility Inquiry
Via the Action Item Log

Ask your NaviNet Security Officer to give you access to Care Considerations by enabling the Patient Care Reminder transaction.

Providing Care Considerations feedback via NaviNet is important

Providing feedback about electronic Care Considerations is a vital step in the process to improve care coordination.

Enter Care Consideration feedback via the NaviNet Action Item Log about the action taken for a patient.
Or, indicate why a Care Consideration may not be appropriate for a patient. This will prevent receiving a duplicate Care Consideration.

Benefits for physicians, clinicians and office staff

For more information about incorporating electronic Care Considerations and Personal Health Records into your workflow, visit our Clinical Resource Centers for physicians and clinicians and office staff.

Aetna Personal Health Records are also available via NaviNet

Aetna's electronic Personal Health Records (PHR) provide a comprehensive view of a patient's health care treatment and health history. They contain health information derived from Aetna medical and pharmacy claims and laboratory results, as well as patient-reported information. By accessing the PHR, physicians and clinicians can see what prescriptions were filled and when, what diagnostic studies were performed and which specialists a patient may have seen.

How to view a PHR via NaviNet

Only physicians whom the patient designates, and their authorized staff, will be able to access an Aetna PHR via NaviNet. Once a patient grants permission to view the PHR, it can be accessed in one of the following ways:

When initiated by an Eligibility Inquiry
Through the View Personal Health Records transaction on the Aetna transaction menu.

Get access today. Your practice's NaviNet Security Officer manages who can see online PHR information. Print this tip sheet on viewing PHRs via NaviNet and share it with your colleagues.

Ask your patients to share their PHRs. Encourage your patients to share their PHRs today. Direct them to Aetna Navigator, the Aetna member website, to grant permission for physicians to view the PHR via NaviNet.

Learn more about electronic Personal Health Records and other Aetna clinical programs by visiting our Clinical Resource Centers for physicians and clinicians and office staff.